Success Story

Citation leverages
agentic engineering
to double
engineering velocity

2x

faster engineering delivery
6

product streams modernised
2025

AI Innovation Award secured

The Overview

Citation is a provider of HR, employment law and compliance services. As AI began changing customer expectations and the competitive landscape, Citation recognised that simply modernising its platform wouldn’t be enough – it had to rethink how software was built and delivered. Working with Godel it has embedded AI into delivery workflows, rebuilding legacy systems and establishing a more disciplined and predictable approach to product development. This has led to faster delivery, platform stability and AI-driven product features.

The Challenge

Citation needed to modernise multiple platforms while continuing to deliver new capability across HR, certification and Alert65, its lone worker safety and monitoring platform. Some legacy systems were not originally designed for continuous AI feature integration, modern microservices architecture or cloud-native scalability. Delivery speed was also constrained by traditional practices and legacy complexities. Market expectations were shifting and customers expected intelligent features – Citation needed a modern engineering approach capable of embedding AI safely into daily delivery – while improving speed and quality.

The Solution

Working alongside Citation Engineering Leadership, Godel’s focus was on addressing agentic constraints , including redesigning engineering workflows – embedding AI agents into design, build and testing cycles.

AI-first engineering

AI agents embedded into development workflows, accelerating coding and testing cycles
AI-driven Quality improvements

Teams used AI to automate unit test creation, refactoring, defect investigation, and code review
AI labs established

Dedicated AI capability created to define tooling standards and governance

“Godel has become a true extension of our organisation. Embedding AI into our engineering practices has materially increased delivery speed and enabled us to launch new capability faster than before.”

Beccy Weeks | Group CTO

2+ x

Increase engineering throughput
3x

Faster time to market for new features
6

Product streams modernised
2025

AI Innovation Award secured

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