Mitie
DESCRIPTION
Mitie teams are responsible for delivering the widest range of facilities management (FM) services including cleaning, landscaping, pest control, front of house, technical engineering maintenance and building services across the UK, Ireland and Europe. They provide clients with higher quality, innovative services that save them money.
It`s important that Mitie keeps pace with technology to match their innovative services to withstand the competition. Mitie required a new software solution that would consolidate four existing systems; two in-house and two Oracle-based solutions into one application for use across the £85 million turnover property management division of Mitie Group.
CASE STUDY
Godel competed against many other larger software development companies to be chosen by the property management division of Mitie Group to develop a web-based, mission-critical software solution that will allow Mitie to coordinate maintenance and materials management across its estate of 400,000 UK properties.
The main goal of the Mitie project was to develop a bespoke software solution for Mitie’s social housing repair and maintenance services, including the functional areas such as managing work orders, contract and materials management including reactive repair and maintenance, capital and decency work across its estate of social housing the length and breadth of the UK. It will also allow call centre operatives to book jobs with repair and maintenance contractors whilst coordinating access to properties and requests from tenants.
“Working with Godel we are able to build a system from scratch that we estimate will save us £3 million in the next five years through efficiencies made in planning and scheduling time costs, and as we own the IP for the software, will save us thousands in licensing and hosting costs. The solution will also be scalable with our business over time, and will allow us to tailor our services to our clients in a much more personalised way”, – says Neil Campbell, Head of Business Solutions at Mitie.
PROJECT BASED OUTSOURCE
Mitie Group PLC is a British strategic outsourcing and energy services company, focused on helping clients to run their businesses more effectively and developing people to excel at what they do, challenge how things are done and inspire change.
Headquartered in Bristol with more than 200 offices throughout the UK and Ireland, they selected Godel due to their Manchester presence and the location of the development centre meant that communication with the team was done in core UK hours.
The services provided by Godel consist of a full circle of development and quality assurance including test framework creation and automation of the regression testing in human readable format.
Head of Business Solutions Neil Campbell describes working with Godel: “Godel has a willingness and ability to deliver on its promises: the team has the right attitude, openness and honesty backed up with the know-how and ability to develop mission critical software”.
