The ability to supply customers with high-quality technical support can be a key differentiator for your product. Many small and medium-sized organisations find themselves having to use expensive development resources to provide the level of support needed, preventing them from working on revenue generating projects.
To prevent this GodelTech offers an outsourced technical support helpdesk that leaves your developers free to work on product enhancement or new development projects.
Initially we will undertake a skills transfer to ensure we have the necessary knowledge to provide the high level of support that your customers expect. Then we will take over your technical support helpdesk by providing a UK-based front end to handle and manage all the calls.
Calls made to this helpdesk will then be seamlessly backed off to our software centres of excellence in Belarus and Romania, providing a high-quality and extremely cost-effective service.
The service will be custom-designed around your requirements utilising ITIL standards and covers:
We provide first line technical support for many of our customers’ products delivering a seamless and high-quality service for the end user.
To find out more about how outsourcing your technical support helpdesk can help your organisation improve service and reduce costs, contact us on 0161 219 8101.