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Overview
Syberfix Solutions Inc. was established in 2001 to address problems in the computer repair industry. Today, Syberfix is improving the computer repair process online, by providing powerful remote repair tools for computer repair companies and IT Helpdesks to deliver improved computer support services to home, small business and commercial customers.
Problem
Syberfix Solutions wanted to capitalise on business knowledge, to offer a new generation of customer support to a broad range of customers within an extremely challenging timeframe and at a very attractive price. Syberfix’s desire to show customers their commitment to e-Support by the creation of a feature rich working prototype of the application meant that the time-line for this project was just four months from inception to delivery.
Solution
Syberfix selected Gödel Technologies Europe based on the company’s expertise validated by a successful research and development initiative for the government of British Columbia on distance learning, which employed the same technologies and tools as the e-Support Suite core. In March 2002, the working prototype of e-Support Suite was released.
In order to turn the working prototype into a system that works, Godeltech mobilised a team of software and quality assurance engineers, system architects and technical writers. While Syberfix focused on core business development, Godeltech has covered the entire product development lifecycle, from system architecture to testing and project management. In June 2004, the first version of Syberfix Support Suite was released and presented by Godeltech and Syberfix project stakeholders to British Columbia Technology Council members.
"We have chosen to work with Gödel Technologies, who have proved in the past that they possess a solid combination of top-notch technical skills, project management, and have the ability to deliver quality results within extremely challenging timeframes."
Fred Ayotte, the President of Syberfix Solutions Inc.
Click here to see the testimonial.
"We are really excited about the opportunity to work together with Syberfix to develop this innovative product. We consider the project to be the starting point for both companies to grow in emerging e-support space. We have been working with Syberfix Solutions on a number of projects and impressed with their business vision and work ethics."
Maxim Basharin, Technical Director of Godeltech.
Benefits
An integrated product suite for remote hardware and user support working under ASP business model.
Flexible business rules engine enabling ticket processing workflow for any particular vendor. Built-in reporting module enabling customers’ managers and Syberfix staff to keep track of all activities within the system and ensure service levels agreements are maintained. Tight integration with Active Directory to capture corporate user details and roles and eliminate data duplication. Unique algorithms for image processing and transport layer significantly increased application performance.
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